Returns & Exchanges
At My Sasun, we strive to provide the freshest African groceries and authentic food products; however, due to the perishable nature of our items, we handle returns on a case-by-case basis to ensure maximum satisfaction.
Inspect Your Order
Upon delivery, please immediately inspect all items for freshness, quantity, and quality to ensure they meet your expectations.
Contact Support
If you receive a damaged or incorrect item, notify our customer service team within 24 hours of delivery by emailing support with your order number and photos of the product.
Review Eligibility
Our team will evaluate your request; please note that for health and safety reasons, we cannot accept returns on opened perishable goods unless they were defective upon arrival.
Receive Resolution
Once your claim is approved, we will process a replacement or issue a credit to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing